TrueCABLE customers:

Please connect a computer directly to the cable modem (the modem will be either Technicolor or Thomson brand) and test your speed using the Cogeco speedtest website located here: http://vitesse.cogeco.ca/index_en.html


TrueDSL customers (Internet over the phone line):

Please connect your computer directly to your router and test your speed using the speedtest.net website: http://beta.speedtest.net/ (please select the Kingston or Potsdam servers if possible as other servers have been known to provide unreliable results)


Wireless customers:

Please unplug the cable that is connected to the Internet jack on the back of your router and connect that cable to your computer. Please test your speed using the speedtest.net website: http://beta.speedtest.net/ 

(please select the Kingston or Potsdam servers if possible as other servers have been known to provide unreliable results)